Application
This unit describes the skills and knowledge required to locate, diagnose and rectify faults in telecommunications networks.
It applies to individuals who may work as telecommunications officers, communications cablers, or installers of customer premises' equipment, for optical and radio frequency (RF) equipment, multimedia and IP networks.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan to locate and rectify fault | 1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards 1.2 Arrange site access according to required procedure 1.3 Obtain information on the nature of fault from the customer 1.4 Obtain suitable testing tools and equipment and specify personal protective equipment 1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type |
2. Locate and diagnose fault | 2.1 Conduct appropriate test to identify type of fault 2.2 Isolate fault progressively to remove likely variables from assessment 2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time 2.4 Notify customer of findings |
3. Rectify fault | 3.1 Determine options to rectify fault, and present options to customer 3.2 Advise customer of costs of any repair not covered by service agreement 3.3 Rectify fault if in agreement with client 3.4 Conduct work in a manner which is safe for repairer and customer 3.5 Refer any unresolved faults to other parties for resolution or escalation if required |
4. Complete documentation and clean up worksite | 4.1 Advise customer of successful fault clearance and secure sign-off 4.2 Complete all records 4.3 Complete reports to justify fault diagnosis and rectification methodology, if required 4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements 4.5 Restore any changes made to worksite during fault repair to the customers satisfaction |
Evidence of Performance
Evidence of ability to:
effectively identify different faults
establish context and background information, and determine and rank likely causes of fault
obtain suitable tools and equipment and apply simple checks, tests and fault-finding methodology
apply recommended means to rectify fault
comply with all related work health and safety (WHS) requirements and work practices
ensure customer and relevant personnel are informed of progress.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
evaluate various fault-finding techniques for different networking situations
specify and evaluate test equipment used for fault finding
specify safety standards required when testing different types of systems
outline common network faults and their rectification
explain the value of specific regulatory and other documentation required when testing and reporting on test results.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications networks engineering field of work and include access to:
an appropriate site
test and related equipment currently used in industry
relevant technical specifications and requirements
regulatory and site-related documentation.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Writing | 4.1, 4.2, 4.3 | Completes technical workplace documentation using appropriate language and form to meet specific purpose |
Oral Communication | 1.3, 2.4, 3.2 | Articulates specific requirements clearly and checks understanding Uses questioning and active listening to obtain required information |
Numeracy | 2.1 | Interprets numerical data from network tests |
Navigate the world of work | 1.1, 1.2, 3.4, 4.4, 4.5 | Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements relevant to own work context |
Interact with others | 1.3, 3.1, 3.3, 3.5, 4.1 | Selects appropriate form, channel and mode of communication when liaising with customers and personnel on technical and operational matters |
Get the work done | 1.2, 1.4, 1.5, 2.1, 2.2, 2.3, 3.1, 3.3 | Plans and implements tasks in line with organisational expectations, legislative requirements and work role Recognises and anticipates a range of problems, actively looking for early warning signs and implementing contingency plans when appropriate Uses digital technologies and systems to complete required tasks |
Sectors
Telecommunications – Telecommunications Networks Engineering